Terms & Conditions

This website,  located at the URL maryleboneoflondon.com is operated by Mary Le Bone Ltd. Before placing an order with the Mary Le Bone of London e-store, please read these Terms and Conditions and the Legal section carefully. If you are unhappy with any aspect of these, please contact our customer service via email at concierge@maryleboneoflondon.com before placing your order with us.
 
These “Services” (as defined below) are owned and operated by Mary Le Bone Ltd or one of its affiliates or subsidiaries (collectively referred to herein, solely for ease of reference, as “Company”, “us” or “we”).    These terms and conditions (the “Terms & Conditions”  or “Agreement”) set forth the legal terms and conditions governing your use of all the online and mobile websites, including but not limited to the website located at www.maryleboneoflondon.com (the “Website”) and associated services provided by Company (collectively, the “Services”) (unless a different policy is provided on a particular site or service, in which case such different policy shall govern and control).  Your use of the Services confirms your unconditional agreement to be bound by these Terms & Conditions and is subject to your continued compliance with these Terms & Conditions.  If you do not agree to be bound by these Terms & Conditions, you may not access or otherwise use the Services.  Before using the Services, please review the related Company Legal Policy located at maryleaboneoflondon.com/legal (the “Legal Policy”), which is incorporated herein by this reference.
 
Eligibility
The Services are intended solely for users thirteen (13) years of age and older.  You represent and warrant either that you are eighteen (18) years of age or older, or if you are under the age of eighteen (18) that you are at least thirteen (13) and are accessing the Services with the knowledge and consent of your parent or legal guardian, who will also be deemed to have agreed to this Agreement.
 
Shopping On This Site
After placing an order with us, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. 
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us and availability of the product you have ordered is verified, we will send you an email confirming that your order has been accepted and has been dispatched. Our acceptance of your order brings into existence a legally binding contract between us.
 
Availability
All items are subject to availability. We will inform you as soon as possible, before accepting your order, if the goods you have ordered are not available.
 
Currency
Our site operates in UK currency only and all prices are shown in UK GBP. 
 
Prices & Payment
All prices within maryleboneoflondon.com are given in British Pounds Sterling (£) and are shown inclusive of UK sales tax (VAT) at the current rate of 20% but exclusive of delivery costs. Please see Delivery Information for current delivery costs and delivery dates.
If your order is being dispatched to a country which is a member state of the EU then the total price will include VAT at the current rate.
Please note Mary Le Bone Ltd. has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.
You must pay by PayPal, debit or credit card at the time of the order. The price of any product is the price in force at the date and time of your order. 
 
Signing For Delivery
We require proof of delivery for all orders. This is to ensure the safe arrival of your purchase. We will not authorise a parcel be delivered without a signature. 
 
Cancelling An Order
If you wish to cancel an order placed at maryleaboneoflondon.com please return the confirmation email you received to us within 24 hours, stating your wish to cancel the order  (email: concierge@maryleboneoflondon.com)
We are unable to cancel orders that have already been dispatched, and therefore request that you follow the return instructions included in the parcel.  
 
No Resale or Exploitation
By using the website you agree that you may not reproduce, copy, resell, manipulate, or exploit any part of the Services or it’s intellectual property for any commercial purpose.
 
Liability
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. 
 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
 Nothing in these terms and conditions limits any statutory rights you might have as a consumer or our liability to you for any fraud, fraudulent misrepresentation, death or personal injury resulting from our negligence.
 
Changes To Terms & Conditions And/Or Service
Mary Le Bone Ltd. reserves the right, from time to time, in its sole discretion, to change, modify, update, discontinue, remove, revise, delete or otherwise change any portion of the Terms & Conditions, in whole or in part, at any time without further notice. For changes to these Terms & Conditions that we deem material, we will place a notice on the Website by revising the link on the homepage to read substantially as “Updated Terms & Conditions” for up to three (3) weeks or some other amount of time that we determine in our discretion.  If you access or use the Services in any way after the Terms have been changed, you will be deemed to have read, understood and unconditionally consented to and agreed to such changes.  The most current version of these Terms & Conditions will be available on the Website and will supersede all previous versions of these Terms & Conditions.